Can I place my order online?
Of course, you can. Following are the ways you can place your order:
- Online
- On the phone
- On chat
- Via Email
I have a picture of the frisbee that I wanted, would you be able to help me source it out?
- Yes, definitely. In the event that the frisbee you want is not part of our listing. You may send us the picture via email. Provide the quantity you wish to purchase and we will get back to you within 24-72 hours for the corresponding quote.
Is someone available to help me with my order?
- Of course! You can Live Chat with one of our employees or call Customer Service at (877)-206-4807 or phone us at (346) 422-0468 to obtain help with your order.
I want a custom frisbee/ flying disc, is your price the lowest of all?
- Our prices are always the lowest in the market for customs. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround than our company.
What does production time mean?
- Production time refers to the period it takes to make your customized order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
What happens if there is a mistake with my order?
- If there is a production error we will redo the flying disc without any questions asked.
Will I see a proof before my order goes into production?
- Yes! Unless it is an exact reorder, you always see an e-proof of your item which must be approved by you before we proceed!
Do I have to have my artwork ready when I order?
- It would be better if your artwork is ready at the time that you are placing the order. However, you may also upload your artwork after you have placed your order by sending us the files via email. The Subject of the email would be, Artwork: Order ######
Do you keep my art on file?
- Yes! We keep your artwork on file to make reordering simple and easy. If you wanted to use the previous artwork or proof without modifications needed, simply add "please use approved proof from my previous order #######". If you cannot provide your previous order #, please get in touch with one of your chat support and they will assist you get and look for it.
Where do I send my artwork?
- You may send your artwork via email at sales@customflyingdiscs.com or you may utilize the chat support that we have on our website. A representative will attend to you shortly. Please provide your order ##### and they will upload your artwork to our system.
What image file types can I upload?
- We highly recommend you send a vector-based file in EPS, AI, or PDF format. If you have a raster-based image such as PSD, PNG, or JPG, please send it in the actual size it will be imprinted on your keychain. We suggest you send the highest resolution file you have available. The highest resolution files work best.
Is it OK to use copyrighted or licensed material for my flying disc?
- We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.
Can I use multiple artwork designs for my flying disc order?
- Yes absolutely! Feel free to upload as many as you'd like or you can also email us your designs.
I have questions and it is not listed here, what should I do?
- We are open 24/7 to assist you. You may reach us via the listed options below.
- You may give us a call at (855) 856-4070 or (281) 533-8932
- You may send us an email at sales@customflyingdiscs.com
- You may so our website and hit the chatbox "online"